Vanshi Vihaar Shipping Policy
Last Updated: July 27, 2025
At Vanshi Vihaar, we’re committed to delivering our handcrafted bansuris to you with care and efficiency. This Shipping Policy explains how we process and deliver orders placed through our website vanshivihaar.in (the “Site”). By placing an order, you agree to the terms outlined in this Shipping Policy, which forms part of our Terms and Conditions.
1. Shipping Locations
We ship exclusively within India. Orders cannot be shipped to international addresses at this time.
2. Shipping Costs
A fixed shipping charge of Rs 87 will be applied to all orders. This cost will be clearly displayed before you confirm your purchase. We do not offer free shipping unless explicitly stated as part of a promotion.
3. Order Processing
Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and public holidays. Once processed, your order is handed over to our trusted courier services for delivery. You will receive a confirmation email with tracking details (if available) once your order is dispatched.
4. Delivery Times
Estimated delivery times within India are typically 5-7 business days from the date of dispatch, depending on your location and the courier service used. Please note that these are estimates and may vary due to factors such as remote locations, courier availability, or unforeseen circumstances (e.g., natural disasters, strikes).
5. Courier Services
We partner with reputable courier services, such as India Post, Delhivery, DTDC, Ekart, or Xpressbees, to deliver your order. The specific courier is chosen based on operational efficiency, cost, and your location. Tracking information will be provided where available.
6. Accurate Shipping Information
You are responsible for providing accurate and complete shipping details (e.g., name, address, phone number) at checkout. If a delivery fails due to incorrect or incomplete information, you may be responsible for additional shipping fees for re-delivery. Please double-check your details before confirming your order.
7. Delays and Lost Shipments
While we strive to ensure timely delivery, we are not responsible for delays caused by courier services or unforeseen circumstances (e.g., natural disasters, government restrictions). If your order is lost in transit, please contact us at admin@vanshivihaar.in or +91-8805786772 within 7 days of the estimated delivery date. We will assist you in lodging a claim with the courier service and guide you through their process. If the courier is unable to resolve the claim, we may, at our discretion, offer solutions such as a partial refund or replacement. We are not liable for losses after the product has been dispatched.
8. Damaged Shipments
If your bansuri arrives damaged, please refer to our Returns and Refunds Policy for instructions. You must notify us within 7 days of delivery with evidence of damage (e.g., photos) to initiate a return or replacement.
9. Contact Us
For any questions about this Shipping Policy or your order’s delivery, please contact:
- Vanshi Vihaar
- Contact Person: Prayojna Sharma
- Email: admin@vanshivihaar.in
- WhatsApp: +91-8805786772
Thank you for choosing Vanshi Vihaar. We look forward to bringing the soulful sound of our bansuris to your doorstep!