return & refund policy

Last Updated: July 27, 2025

At Vanshi Vihaar, we take pride in crafting high-quality bansuris and strive to ensure your satisfaction. This Returns and Refunds Policy outlines the conditions under which you may return products purchased from vanshivihaar.in (the “Site”) and how refunds or replacements are processed. By placing an order, you agree to the terms of this policy, which forms part of our Terms and Conditions.

1. Return Eligibility

We accept returns only for products that are delivered damaged. Returns for other reasons, such as change of mind or dissatisfaction, are not accepted. To be eligible for a return:

  • The product must be damaged upon delivery.
  • You must notify us within 7 days of delivery with evidence of damage (e.g., clear photos showing the damage).
  • The product must be in its original packaging, unused except for the damage reported.

Please note: Our “damaged-only” return policy is prominently displayed on our Site and at checkout to ensure transparency.

2. How to Initiate a Return

To request a return for a damaged product, contact us within 7 days of delivery:

  • Email: admin@vanshivihaar.in
  • WhatsApp: +91-8805786772
  • Include your order number, a description of the damage, and clear photos showing the damage and packaging.

We will review your request and provide instructions for returning the product, including a return shipping address if approved. You are responsible for securely packaging the item to prevent further damage during return shipping.

3. Refund and Replacement Process

Once we receive and inspect the returned product to verify the damage, we will notify you of the approval or rejection of your return. If approved:

  • Refunds: A refund will be issued to your original payment method (e.g., Internet Banking, Debit/Credit Card, or UPI) within 7-14 business days. For damaged products, the refund will include the product cost and original shipping fees. Please note that the refund amount may take additional time to reflect in your account depending on your bank’s processing times.
  • Replacements: At our discretion, we may offer a replacement instead of a refund, subject to product availability. The replacement will be shipped at no additional cost to you.

If the return is rejected (e.g., no damage found or return outside the 7-day window), we will notify you and return the product to you at your expense.

4. Non-Returnable Items

The following items are non-returnable unless delivered damaged:

  • Products not in their original packaging or used beyond verifying damage.
  • Customized or personalized bansuris (if applicable).
  • Products reported damaged after the 7-day notification period.

5. Shipping Costs for Returns

For approved returns of damaged products, we will cover the cost of return shipping by providing a prepaid shipping label or reimbursing reasonable shipping expenses, provided you follow our return instructions. If you choose to use a different courier without our approval, you may be responsible for return shipping costs.

6. Contact Us

For questions about this Returns and Refunds Policy or to initiate a return, please contact:

  • Vanshi Vihaar
  • Contact Person: Prayojna Sharma
  • Email: admin@vanshivihaar.in
  • WhatsApp: +91-8805786772

Thank you for choosing Vanshi Vihaar. We’re dedicated to ensuring your bansuri arrives in perfect condition to bring soulful melodies to your life!

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